Frequently Asked Questions
Shipping & Delivery
Where do you ship to?
We ship Australia-wide. Shipping rates and delivery times are calculated at checkout based on your location.
How long will my order take to arrive?
Australian orders typically arrive within 3–7 business days.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.
Do you offer free shipping?
Please refer to our shipping rates at checkout for current offers.
Returns & Exchanges
What is your return policy?
We want you to love your Little HAE pieces. If you're not completely satisfied, please contact us within 14 days of receiving your order to arrange a return or exchange. Items must be unworn, unwashed, and in original condition.
How do I start a return or exchange?
Email us at sales@littlehae.com with your order number and reason for return. We'll guide you through the process.
Do you cover return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
Sizing & Fit
How do I choose the right size?
We recommend referring to our size guide on each product page. Our pieces are designed with a relaxed, comfortable fit for everyday wear. If you're between sizes, we suggest sizing up.
Do your clothes run true to size?
Our pieces are designed to fit true to size with a little room for movement and growth. Check the size guide on each product listing for specific measurements.
What age groups do you cater for?
Little HAE offers clothing for babies and children. Please refer to individual product listings for available sizes.
Payments & Orders
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, Google Pay and PayPal.
Are your prices in Australian dollars?
Yes, all prices on www.littlehae.com are in Australian dollars (AUD).
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at sales@littlehae.com if you need to make changes. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.
I haven't received my order confirmation — what should I do?
Please check your spam or junk folder first. If you still can't find it, contact us at sales@littlehae.com and we'll resend it.
Still have questions?
We'd love to hear from you! Reach out at sales@littlehae.com and we'll get back to you as soon as possible.